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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient coordination, data entry, and telephony support while adhering to strict SLA guidelines. Capable of collaborating with clinical networks and providing training to ensure operational excellence.
Highest-signal resume keywords
Patient CoordinationData EntryTelephony SupportExcellent Communication SkillsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMicrosoft OfficeTelephony SupportTraining AdministrationDocumentation Management
Soft Skills
Excellent Communication SkillsAdaptabilityProfessionalismTeam CollaborationDecision Making
Industry Keywords
SLA GuidelinesUBC HandbookDepartmental SOPsHome-Based ServicesOperational Best Practices
About the role
Key responsibilities & impact- Coordinate in-home services needed for patient referrals
- Complete patient enrollment and telephony support for assigned programs
- Perform data entry, coordination services, training administration, and patient coordination within strict SLA guidelines
- Handle inbound and outbound calls and written documentation while maintaining service levels
- Respond independently to complex or critical program needs
- Coordinate multiple parties through the clinical network for home-based service provision
- Administer and assign approved training modules to external clinicians/vendors
- Maintain accurate and complete documentation of inquiries
- Identify, document, and report repetitive questions or problems and recommend solutions
- Assist with work distribution, expedition, and work-plan development
- Escalate issues as necessary
- Provide on-the-job training for new or existing agents
- Collaborate with team members to share operational best practices
- Adhere to performance accuracy, quality monitoring, industry regulations, and departmental SOPs
- Complete other special projects as assigned
Requirements
What you’ll need- High school diploma or equivalent
- 1-3 years relevant work experience
- General PC knowledge including Microsoft Office and Internet
- Excellent verbal presentation and communication skills
- Ability to handle challenging callers in a professional manner
- Ability to adapt in a dynamic work environment; quick learner
- Ability to solve problems and make decisions
- Willingness to work a flexible schedule for peak call times
- Proficient ability to enter data timely and accurate
- Follow UBC Handbook and departmental SOPs
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match
- Tuition reimbursement
- Flexible work environment
- PTO (Paid Time Off)
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs