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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient coordination, data entry, and telephony support while adhering to industry regulations and service level agreements. Capable of problem-solving, training, and collaborating effectively within a clinical network.
Highest-signal resume keywords
Patient CoordinationData EntryTelephony SupportExcellent Communication SkillsProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMicrosoft OfficeTelephony SupportDocumentation ManagementProcess Improvement
Soft Skills
Excellent Verbal Presentation SkillsProfessionalismAdaptabilityQuick LearnerCollaboration
Industry Keywords
SLA GuidelinesClinical NetworkHome-Based ServicesQuality MonitoringUBC HandbookDepartmental SOPs
About the role
Key responsibilities & impact- Coordinate in-home services needed for patient referrals
- Complete patient enrollment and telephony support for assigned programs
- Perform data entry and coordination services within strict SLA guidelines and industry regulations
- Document issues and resolutions in a common database
- Identify repetitive problems or questions and recommend process or procedural changes
- Handle inbound and outbound calls and written documentation while maintaining service levels
- Make independent judgments to respond to complex or critical program needs
- Coordinate multiple parties through the clinical network for common home-based service provision
- Administer and assign approved training modules to external clinicians/vendors
- Maintain accurate and complete documentation of inquiries
- Assist with work distribution, expedition, and development of work plans
- Provide on-the-job training for new or existing agents
- Collaborate with team members to share operational best practices
- Adhere to performance accuracy, quality monitoring, the UBC Handbook, and departmental SOPs
- Escalate issues as necessary and complete other special projects as assigned
Requirements
What you’ll need- High school diploma or equivalent
- 1-3 years relevant work experience
- General PC knowledge including Microsoft Office and Internet
- Excellent verbal presentation and communication skills
- Ability to handle challenging callers in a professional manner
- Ability to adapt in a dynamic work environment; quick learner
- Ability to solve problems and make decisions
- Willingness to work a flexible schedule for peak call times
- Proficient ability to enter data timely and accurate
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match
- Tuition reimbursement
- Flexible work environment
- PTO (Paid Time Off)
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs