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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in data input, quality assurance, and customer service within a fast-paced environment. Capable of adapting to dynamic workflows while maintaining attention to detail and accuracy.
Highest-signal resume keywords
Data Input and ValidationQuality Assurance (QA)Pharmacy Technician License/CertificationMicrosoft Office ProficiencyStrong Verbal and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputQuality AssuranceBasic Math SkillsClerical ExperienceAttention to DetailAccuracyProblem SolvingDecision Making
Soft Skills
Strong Communication SkillsAdaptabilityCollaborationWillingness to Learn
Tools & Technologies
Automated DatabasesMicrosoft OfficeEmail
Certifications & Qualifications
Pharmacy Technician License/Certification
Industry Keywords
Customer ServiceLeanContinuous ImprovementPolicies and ProceduresProduction Environment
About the role
Key responsibilities & impact- Process letter requests using manual or automated databases
- Type customer service notes in the system and process member correspondence
- Perform data input and validation
- Conduct Quality Assurance (QA), Prescriber and Patient outreach
- Work with programs to meet client obligations related to item fulfilment
- Participate in Lean and Continuous Improvement efforts
- Perform all identified QA tasks
- Complete and process data for reporting needs
- Work according to Policies and Procedures and Work Instructions with onsite or offsite departments, internal or external to the company
- Cross-train and develop proficiency across all functional areas with Supervisors and Management teams
- Perform additional duties as assigned
- Fulfill department responsibilities requiring walking, standing, and repetitive lifting of boxes
Requirements
What you’ll need- High School diploma or equivalent experience
- 0–1 years of relevant experience; Clerical experience preferred
- Preferred: Pharmacy Technician license / certification / registration as required by state laws
- Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required
- Strong verbal and written communication skills desired
- Strong attention to detail, accuracy, and quality
- Ability to adapt and work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision
- Ability to work in a fast-paced, production environment
- Willingness to work a flexible schedule to accommodate peak volume times
- Willingness and ability to learn internal systems/processes/programs as needed
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Flexible work environment
- Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs