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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in data input, quality assurance, and customer service within a fast-paced environment. Capable of collaborating effectively across teams while adhering to policies and procedures.
Highest-signal resume keywords
Data Input and ValidationQuality Assurance (QA)Pharmacy Technician License/CertificationMicrosoft Office ProficiencyStrong Verbal and Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputQuality AssuranceBasic Math SkillsClerical ExperienceCustomer Service
Soft Skills
Attention to DetailAdaptabilityCollaborationProblem-SolvingDecision-Making
Tools & Technologies
Automated DatabasesMicrosoft OfficeEmailInternet
Certifications & Qualifications
Pharmacy Technician License/Certification
Industry Keywords
LeanContinuous ImprovementClient ObligationsProduction Environment
About the role
Key responsibilities & impact- Fulfill requests as part of a team
- Process letter requests using manual or automated databases
- Type customer service notes in systems
- Process member correspondence
- Perform data input and validation
- Conduct Quality Assurance (QA)
- Perform prescriber and patient outreach
- Work with programs to meet client obligations related to item fulfillment
- Participate in Lean and Continuous Improvement efforts
- Complete identified QA tasks
- Complete and process data for reporting needs
- Work according to policies, procedures, and work instructions
- Collaborate with onsite or offsite departments, internal or external to the company
- Cross-train and develop proficiency across all functional areas
- Perform additional duties as assigned
- Walk, stand, and repeatedly lift boxes up and down
Requirements
What you’ll need- High School diploma or equivalent experience
- 0 – 1 years of relevant experience
- Clerical experience preferred
- Pharmacy Technician license / certification / registration as required by state laws preferred
- Basic math skills
- General PC knowledge including Microsoft Office, Internet, and email
- Strong verbal and written communication skills desired
- Strong attention to detail, accuracy, and quality
- Ability to adapt and work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision
- Ability to work in a fast-paced, production environment
- Willingness to work a flexible schedule to accommodate peak volume times
- Willingness and ability to learn internal systems/processes/programs as needed
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Flexible work environment
- 20 days (about 3 weeks) of PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs
