Program Manager

UBC

. Manage day-to-day activity of assigned program(s) and supervise staff .

Posted 11/7/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, operational improvement, and cross-functional collaboration to enhance patient outreach and service delivery. Proficient in developing strategies, managing training, and optimizing resources to meet client expectations and program metrics.

Highest-signal resume keywords

Program ManagementTraining ManagementPatient Outreach ExperienceCross-Functional Team LeadershipMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentOperational ImprovementKPI DevelopmentPolicy DevelopmentBudget ManagementSystems DevelopmentPresentation SkillsMarket AnalysisPatient Journey InsightsLogistical Deployment

Soft Skills

Organizational SkillsInterpersonal SkillsNegotiation SkillsInitiativeEnthusiasm

Tools & Technologies

VeevaSalesforce.comIPad Technology

Industry Keywords

Patient AdvocacyService-Level AgreementsField Operations ManagementTraining TacticsClient Communication

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage day-to-day activity of assigned program(s) and supervise staff
Act as the primary contact for assigned program(s) and interact extensively with internal and external clients
Hire, schedule, train, develop, and evaluate direct and indirect reports
Recognize, recommend, and implement operational improvements
Develop policies, procedures, and business work plans with Senior Manager or Director
Provide resources and operational support to meet patient and client expectations
Oversee systems development and management
Develop strategies, training tactics, and resources to optimize patient value
Work cross-functionally with operations, training, Field Operations Management, and District Managers
Manage programs according to scope of work, standard operating procedures, and contracted budgets
Ensure proper workflow throughout the program lifecycle
Monitor program metrics and adherence to service-level agreements
Support program development, design, and restructuring decisions
Supervise collaboration with internal and client training departments to align messaging with defined strategies and patient insights
Manage assigned field operations support personnel
Support logistical deployment and tracking of AbbVie-issued equipment
Supervise personnel management during training events
Direct service-provider training resources to align with AbbVie requirements
Oversee patient feedback mechanisms assessing program value
Support KPI development, reporting systems, and monthly performance updates
Provide leadership with policy-development updates and likely impacts on patients and service delivery
Develop and implement communication plans for AbbVie’s Patient Outreach organization
Attend and support weekly program staff meetings
Manage assigned systems training, field operations, system escalation personnel, and projects
Present program information to internal and external customers
Participate in interviewing prospective employees and training employees as needed
Travel and participate in in-person and virtual meetings/events

Requirements

What you’ll need

Bachelor’s degree required
Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
Training Management experience preferred
Ability to manage multiple tasks and excellent organizational skills
Ability to examine the business environment and develop/execute in response to market opportunities
Working knowledge of the market, including trends and issues related to the patient journey and insights
Ability to travel (40–50%)
Ability to lead and drive for results in cross-functional teams
Strong planning and prioritization skills
Strong and effective presentation skills; excellent written and verbal communication skills
Initiative and vision to develop strategy and deliver results
Drive and enthusiasm
Exceptional interpersonal skills and ability to build and inspire support for initiatives
Ability to build and maintain third-party relationships using good negotiation skills
Proven success working with or within patient advocacy organizations or other patient health-related, communication-focused organizations providing services to targeted populations
Full competency in MS Office (Word, Excel, PowerPoint) and iPad technology
Veeva/Salesforce.com database experience preferred
Ability to travel as needed
Must be able to actively participate in in-person and virtual meetings/events
Supervisory responsibility for 1–20 direct reports

Benefits

Comp & perks

Equal opportunity employer
Diverse, equitable, and inclusive culture that fosters respect for colleagues, clients, and patients