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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting benefit verifications, prior authorizations, and managing patient data within a healthcare setting. Proficient in communication and coordination with healthcare professionals and insurance payers to ensure compliance and quality service delivery.
Highest-signal resume keywords
Benefit VerificationPrior Authorization SubmissionPatient Data ManagementCommunication SkillsThird Party Billing Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Claims ProcessingMedical TerminologyData EntryAnalytical SkillsDetail Orientation
Soft Skills
Time ManagementCustomer Service
Tools & Technologies
MS Office ApplicationsDatabase Management
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Pharmacy Benefit ManagerMedical ManagementREMS RequirementsBiotechnologyPharmaceutical
About the role
Key responsibilities & impact- Conduct outbound calls to insurance payers to complete Pharmacy Benefit Manager (PBM) and Medical Management (MM) benefit verifications
- Conduct benefit investigations and verify insurance benefits for patients and physicians’ offices
- Submit and obtain prior authorizations as required by payers
- Obtain recertification for cases requiring extended treatment or coverage
- Accurately enter and maintain data in the client database and patient files
- Monitor outstanding items on client case files and ensure files are complete
- Participate in conference calls with Client Sales Representatives, client management, and physicians’ offices regarding case status, drug orders, and alternative funding
- Coordinate product orders, shipments, and therapy initiation with pharmacies and patients
- Participate in call center activities, including triaging and responding to incoming calls
- Serve as a single point of contact for an assigned group of prescribers, as needed
- Identify and report events in accordance with REMS requirements
- Recognize adverse events, product quality complaints, and potential risk events and forward information for manufacturer reporting
- Educate patients, prescribers, and others regarding program requirements and facilitate referrals
- Maintain quality and production standards and comply with company, state, and federal safety and environmental procedures
Requirements
What you’ll need- High School Diploma/GED or equivalent experience
- 4–6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement
- Health Insurance claims or patient accounting experience a plus
- Computer proficiency in MS Office applications, with database experience a plus
- Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels
- Ability to manage multiple priorities and meet deadlines
- Detail oriented with good analytical skills
- Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred
- HIPAA-compliant workspace
- Reliable high-speed internet
- Availability Monday through Friday, 9:00 AM–6:00 PM EST, with no flexibility in the shift
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Flexible work environment
- 20 days PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short and long term disability
- Life insurance
- Discount programs
- UBC will provide all required equipment, including desktop hardware and software
