Facility Manager

UEM Edgenta Berhad

. Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence .

Posted 10/26/2026full-timeKuala Lumpur • MalaysiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Facilities Management, including operational excellence, financial performance, and vendor management. Proven ability to lead teams, manage customer relationships, and ensure compliance with health and safety standards.

Highest-signal resume keywords

Facilities ManagementPortfolio ManagementFinancial ManagementCustomer Relationship ManagementOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementBudgetingCost ControlRevenue CollectionSLA ManagementKPI ManagementRisk ManagementData AnalysisBuilding Management System (BMS)Operational Dashboards

Soft Skills

Team LeadershipStakeholder ManagementCustomer EngagementCommunicationPerformance Management

Tools & Technologies

Edgenta Smart Connect

Industry Keywords

Integrated Facilities ManagementHealth and SafetyService DeliveryBusiness DevelopmentContract Renewals

About the role

Key responsibilities & impact

Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence
Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets
Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives
Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets
Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards
Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained
Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management
Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities
Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office
Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect
Lead the delivery and management of Building Management System (BMS) services at KLCC, ensuring operational excellence, system reliability, client satisfaction, and compliance with contractual requirements

Requirements

What you’ll need

Degree in Facilities Management, Engineering, Property Management, Business Administration, or a related field
Minimum 8–10 years of relevant experience in facilities management, property management, integrated facilities management, or operations
Proven experience in portfolio/site management, contract management, financial management, and customer relationship management
Strong experience managing teams, vendors, contractors, and multiple site operations
Good knowledge of operational excellence, SLA/KPI management, compliance, health and safety, and risk management
Strong commercial acumen with experience in budgeting, revenue, cost control, profitability, billing, and contract variation/renewal
Strong customer and stakeholder management skills, with the ability to manage senior clients and business partners