UFCU

Bilingual

• Service members with past due consumer, commercial, or real estate loans
• Communicate supportively, constructively, and empathetically with members through telephone, email, text, chat, and letters
• Understand the circumstances resulting in members’ past due conditions
• Develop solutions to resolve delinquent loan status
• Conduct independent research and follow-up tasks, including validating financial responsibility and locating member contact information
• Complete documents required for delinquency resolution
• Balance individual member needs with UFCU membership needs while complying with policies, procedures, laws, and regulations
• Validate identities of members and third parties
• Inform members of past due loan status and discover reasons for delinquency, capacity, and willingness to resolve balances
• Propose resolutions, confirm member commitments, and complete follow-up activities
• Provide member service to remove barriers to timely loan payments
• Validate debt responsibility, loan balances, loan terms, and related information
• Provide loan documents and set up, edit, or terminate automated payments
• Advise members about UFCU practices and produce and publish loss mitigation documentation
• Produce written communications and provide accurate information about UFCU services
• Use collections management, billing, telephone, member relationship management, and intranet systems
• Document collection activities in compliance with laws, regulations, policies, and procedures
• Contribute to and participate in systems, process, and procedure improvements
• Participate in projects to develop, implement, upgrade, and replace UFCU systems
• Complete required regulatory training and comply with Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, Fair Lending regulations, and internal controls
• Report to the Assistant Manager – Collections

Part Time Collector, English/Spanish Bilingual