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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Customer Success and Technical Account Management teams, driving portfolio performance through renewals and adoption metrics, and fostering cross-functional collaboration with Sales and Product teams. Proven ability to establish operational excellence and transform execution into scalable organizational standards.
Highest-signal resume keywords
Portfolio Performance ManagementTeam LeadershipCross-Functional CollaborationCustomer Success StrategyOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewals ManagementAdoption MetricsDeal ConstructionData AnalysisRisk IdentificationForecastingCommercial ActivityOperational StandardsPerformance MetricsPublic Sector Business Landscape
Soft Skills
CoachingMentorshipInterpersonal SkillsCommunicationCultural Champion
Industry Keywords
Customer SuccessTechnical Account ManagementGo-To-Market StrategyFederal Civilian AccountsMarquee Accounts
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead and scale Customer Success Managers and Technical Account Managers operations across Federal Civilian accounts
- Own portfolio performance, including renewals, expansion, adoption, and customer health
- Identify and reduce systematic risk across the customer lifecycle
- Use forecasting, probabilities, and path-to-plan analysis to drive data-based decisions
- Connect customer adoption to measurable revenue impact and business outcomes
- Own success for marquee accounts as a player-coach
- Partner strategically with Sales, Product, and Go-To-Market teams
- Collaborate on deal construction and commercial activity
- Align customer success strategies with broader GTM initiatives
- Build and scale high-performing Customer Success and Technical Account Manager teams
- Coach and mentor team members
- Establish operational standards and drive rigor across service delivery
- Transform individual execution into packaged plays and organizational standards
- Ensure consistent communication across stakeholders
- Champion customer- and team-oriented culture
Requirements
What you’ll need- Previous experience with formal people management and team leadership
- Must be authorized to work in the United States
- Proven track record in portfolio impact including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Established cross-functional influence across Sales, Product, and GTM organizations
- Strong interpersonal, coaching, and mentorship skills
- Entrepreneurial mindset with tenacious execution capabilities
- Articulate and consistent communication style
- Customer- and team-oriented approach with ability to champion culture
- Deep exposure to public sector business landscapes preferred
- Understanding and usage of key industry solutions embedded in GTM strategy preferred
- Established relationships across marquee accounts preferred
- Experience transforming individual execution into broader packaged plays or organizational standards preferred
- Demonstrated ability to identify and establish operational excellence benchmarks preferred
- Experience operating in complex, highly technical renewal deal cycles preferred
Benefits
Comp & perks- Equity
- Bonus
- Flexible work arrangements depending on business and role
- Reasonable accommodations for candidates on request
- Interview recording opt-out does not impact candidacy