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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise program management and professional services delivery, with a strong focus on stakeholder engagement, budget management, and program success metrics. Proven ability to lead complex, customer-facing programs in B2B software or SaaS environments.
Highest-signal resume keywords
Enterprise Program ManagementProfessional Services DeliveryStakeholder ManagementBudget ManagementPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementChange ControlData AnalysisValue RealizationImplementation Oversight
Soft Skills
Excellent CommunicationAnalytical SkillsRelationship Management
Tools & Technologies
SalesforceSmartsheetJiraAsanaGainsight
Certifications & Qualifications
PMPPRINCE2SAFe
Industry Keywords
B2B SoftwareSaaSAutomationAIConsulting
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Act as the customer's primary counterpart for the overall automation program
- Run steering committees, program reviews, QBRs and executive alignment sessions
- Build and maintain joint program roadmaps aligned with business priorities and UiPath's product direction
- Escalate and resolve delivery, adoption and relationship risks
- Own the end-to-end view of Professional Services delivery across scope, timelines, budgets, resourcing and quality
- Coordinate PS project managers, solution architects, engineers, implementation partners and system integrators
- Manage handover from implementation into Day 2 operations
- Prioritize workstreams and resolve scope, dependency and capacity conflicts
- Coordinate multi-entity programs involving operating entities, CoEs, shared service centers and partners
- Track SoW budgets, burn, license consumption and prepaid credits
- Identify scope changes and qualified opportunities for the Account Executive
- Support renewal readiness by documenting delivered value and open commitments
- Define and track program success metrics
- Report program status, results and risks to customers and UiPath leadership
- Share customer insights with Product, Engineering, Professional Services and Sales
Requirements
What you’ll need- 8+ years in enterprise program management, professional services delivery or customer success leadership, ideally in B2B software or SaaS
- Track record of leading complex, customer-facing programs with multiple workstreams, budgets and stakeholders, from implementation through scaled operations
- Experience overseeing professional services or consulting delivery, including SoWs, budgets, resourcing, quality and change control
- Experience in multi-entity or global organizations, coordinating operating entities, shared service centers and implementation partners
- Credibility with senior customer stakeholders, including C-level and executive sponsors
- Solid understanding of implementation, adoption, value realization, renewal and expansion
- Strong analytical skills and ability to use data to show progress and business impact
- Familiarity with automation, AI or enterprise platforms
- Excellent communication and stakeholder management skills
- Consulting or Big 4 delivery background preferred
- PMP, PRINCE2 or SAFe certification preferred
- Experience with Salesforce, Smartsheet, Jira, Asana or Gainsight preferred
Benefits
Comp & perks- Hybrid work flexibility
- Reasonable accommodations for candidates on request
- Inclusive workplace with equal opportunities
- AI interview recording opt-out without impact on candidacy
