UJET

Data Engineer

• Own UJET's data systems end to end, including CDC replication from production MySQL, BigQuery pipelines and jobs, Terraform-managed infrastructure, and Looker models
• Build and evolve data platform foundations for safe dbt development, including project structure, environments, permissions, patterns, and documentation
• Establish and maintain dbt standards and guardrails, including testing, source freshness, documentation, and code review practices
• Improve developer experience through CI/CD, automated checks, and repeatable deployment patterns
• Manage data infrastructure as code with Terraform, including pipelines, IAM, and environments
• Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream
• Build tooling for backfills, drift detection, and reconciliation between source databases and the warehouse
• Contribute to data ingestion and platform evolution decisions involving latency, throughput, and alternative CDC approaches
• Partner with Analytics and Finance to define and deliver trusted metrics and Looker dashboards
• Build and maintain analytics-ready datasets for self-serve reporting and experimentation
• Support customer-facing, multi-tenant reporting with focus on correctness, tenant isolation, and query performance
• Develop and optimize BigQuery data models and implement ELT best practices in dbt
• Design, build, and maintain scalable data pipelines using Python, dbt, and containerized jobs on GKE
• Ensure data quality, reliability, and observability for critical datasets and reporting
• Optimize performance and cost across BigQuery and data pipelines
• Integrate data workflows with backend services and APIs
• Work with Product and Engineering to translate business needs into data solutions

Support Engineer

• Own complex customer issues from intake through verified resolution, including impact assessment, reproduction, technical investigation, mitigation, escalation, and customer communication
• Diagnose issues using logs, cloud observability platforms, SQL, APIs, dashboards, carrier records, and internal diagnostic tools
• Execute approved production configuration and Change Management requests using documented validation and rollback procedures
• Create Engineering and QA escalations with reproduction steps, technical evidence, customer impact, and expected behavior, and monitor defects through resolution
• Participate in a global on-call rotation and serve as a first technical responder for critical customer-facing interruptions
• Coordinate high-severity incidents across customers, Engineering, SRE, Product, Customer Success, and external telecom providers
• Troubleshoot CCaaS and telecommunications systems, including voice, SMS, SIP, routing, number provisioning and porting, BYOC, CRM integrations, virtual agents, and CPaaS-provider behavior
• Convert investigations and resolved issues into reusable playbooks, troubleshooting guides, and customer-specific operational knowledge
• Contribute to customer reports, root-cause analyses, post-incident reviews, and continuous improvements to support quality and scalability

Customer Support Engineer, CSE

• Own complex customer issues from intake through verified resolution, including impact assessment, reproduction, technical investigation, mitigation, escalation, and customer communication
• Diagnose issues using logs, cloud observability platforms, SQL, APIs, dashboards, carrier records, and internal diagnostic tools
• Execute approved production configuration and Change Management requests using documented validation and rollback procedures
• Create Engineering and QA escalations with reproduction steps, technical evidence, customer impact, and expected behavior
• Monitor defects through resolution
• Participate in a global on-call rotation and serve as a first technical responder for critical customer-facing interruptions
• Coordinate high-severity incidents across customers, Engineering, SRE, Product, Customer Success, and external telecom providers
• Identify mitigations and provide accurate, time-bound updates
• Troubleshoot CCaaS and telecommunications systems, including voice, SMS, SIP, routing, number provisioning and porting, BYOC, CRM integrations, virtual agents, and CPaaS-provider behavior
• Convert investigations and resolved issues into reusable playbooks, troubleshooting guides, and customer-specific operational knowledge
• Contribute to customer reports, root-cause analyses, post-incident reviews, and continuous improvements to support quality and scalability

DevOps Engineer

• Lead efforts to improve system reliability, scalability, and performance across critical services
• Define and implement SLIs, SLOs, and error budgets to guide engineering priorities
• Design and develop observability systems covering metrics, logging, tracing, and alerting
• Lead complex incident response and act as incident commander when needed
• Conduct postmortems focused on systemic causes and ensure corrective actions are completed
• Identify and eliminate toil through automation, tooling, and improved workflows
• Partner with product and platform teams on architecture decisions, production readiness, and failure recovery
• Build reusable systems and paved roads for reliable service operations
• Mentor engineers and raise organizational operational maturity
• Achieve clear SLOs, actionable alerts, efficient incident handling, adoption of reliability practices, and reduced toil

UJET

Data Engineer

Customer Support Engineer, CSE

Customer Support Engineer, CSE

Senior Site Reliability Engineer, SRE

Director, Customer Support