Bilingual Customer Service Representative

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in both English and Spanish, ensuring clear communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsFriendly ServiceRelationship Building

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management Software

Industry Keywords

Product RecommendationsAccount Inquiries24/7 OperationFast Service

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver fast, friendly and customer-focused service
Work varied full-time shifts in a 24/7 operation

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent in English and Spanish, verbally and in writing
Must complete a pre-employment hair follicle drug screening
All positions are on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities
Best-in-Class Training with hands-on training and ongoing support
Career advancement opportunities at a stable, growing company