Uline

Sales

• Recruit, train, develop and manage a sales team of 8–10 representatives
• Conduct regular joint sales calls with Sales Representatives and Account Managers and work closely with strategic accounts
• Work with national sales and training managers to implement effective sales strategies and training procedures
• Monitor and analyze sales goals, identifying opportunities for improvements
• Monday and Friday – Toluca Sales Office
• Tuesday through Thursday – Sales team visits in the field

Sales Manager

Financial Planning and Analysis

• Analyze financial data and documentation to support accurate financial transactions and reporting
• Research account, payment and compliance-related issues and determine appropriate solutions
• Communicate with customers to address financial matters and provide timely, professional support
• Partner with internal teams and vendors to strengthen financial processes and support business needs
• Share information with the recruiting team to be considered for opportunities aligned with experience and goals

Corporate Finance

Systems Engineer

• Lead the daily operation, monitoring and performance tuning of IBM i environments
• Ensure systems remain secure, up-to-date and aligned with IT policies
• Manage backups, disaster recovery and high-availability solutions
• Partner with application and database teams on deployments and troubleshooting
• Plan and execute system upgrades, migrations and capacity planning
• Maintain documentation of configurations, procedures and policies
• Mentor and support the systems engineer team

Senior Systems Engineer – IBM i

Account Manager

• Manage and grow existing accounts
• Prospect for new business
• Identify growth opportunities within assigned markets
• Meet with existing customers on-site and build relationships
• Plan and schedule activities on Mondays
• Conduct on-site customer visits Tuesday through Friday
• Create effective customer solutions using Uline’s 43,000 products
• Participate in training, mentorship, career development, and department meetings

Sales Account Manager

Human Resources

• Direct Human Resources initiatives supporting 1,300+ employees across Uline’s distribution hubs in California, Illinois, Pennsylvania, Texas and Wisconsin
• Partner with management to identify key talent needs and develop a hands-on recruitment strategy
• Develop and coach an HR team responsible for building and supporting a high-performing distribution workforce
• Collaborate with Distribution leaders to deliver HR processes and programs that support business goals
• Oversee HR for Uline’s 15 U.S. distribution centers
• Lead hands-on recruitment for key hubs in California, Illinois, Pennsylvania, Texas and Wisconsin

Regional Human Resources Manager

Customer Support

• Master all aspects of customer service management through a comprehensive hands-on training program
• Manage and develop a team of customer service representatives
• Set clear goals
• Evaluate team performance
• Provide constructive feedback
• Review department procedures and standards to identify areas for improvement

Customer Service Management Trainee

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver fast, friendly, customer-focused service

Customer Service Representative – Overnights

• Lead and develop a team of analysts
• Analyze tax data to identify trends
• Improve reporting and deliver insights supporting business decisions
• Coach and mentor team members through regular feedback, guidance and support
• Review team reporting and analyses for quality, accuracy and data integrity
• Monitor workflow and team performance to keep projects on track and meet deadlines
• Partner with department management to implement process improvements
• Oversee reporting and tools supporting Uline's Tax operations
• Translate tax data into actionable insights
• Support success across Uline's growing North American company

Tax Analyst Team Lead

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver legendary customer service and provide effective solutions

Customer Support Specialist

• Oversee HR operations for 700+ employees
• Create a culture of high performance and excellent service
• Lead recruiting efforts across warehouse, facilities and office positions
• Partner with leaders to meet hiring goals and support business growth
• Source, interview and hire high-caliber talent for leadership and key positions
• Build, coach and develop a high-performing HR team
• Develop and execute talent acquisition strategies
• Collaborate with leadership on hiring, performance management and employee relations

Senior Human Resources Manager

• Process customer orders, make product recommendations and handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver fast, friendly and customer-focused service
• Identify effective solutions supporting customers' business needs

Administrative Assistant

• Provide administrative support to the Sales Representative team to ensure efficient daily operations
• Answer customer calls and respond to sales representative emails
• Prepare customer quotes
• Process orders
• Obtain pricing from vendors
• Assist Sales Leadership with reporting and special projects

Administrative Assistant – Sales

Outside Sales

• Build Uline’s growing Philadelphia, PA market
• Identify growth opportunities within assigned markets
• Meet with existing customers on-site and build relationships
• Manage and grow existing accounts
• Prospect for new business
• Plan and schedule on Mondays
• Conduct on-site customer visits Tuesday through Friday
• Create effective customer solutions using Uline’s 43,000 products
• Attend regular trips to the Allentown, PA sales team office for camaraderie, training and department meetings

Territory Sales Manager

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build customer relationships over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering

Customer Service Representative

• Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and procedures, and performance metrics
• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
• Handle escalated customer issues and provide weekly support for customer interactions

Sales Manager

Corporate Finance

Senior Systems Engineer – IBM i

Sales Account Manager

Regional Human Resources Manager

Customer Service Management Trainee

Customer Service Representative – Overnights

Tax Analyst Team Lead

Customer Support Specialist

Senior Human Resources Manager

Customer Support Specialist

Administrative Assistant – Sales

Territory Sales Manager

Customer Service Representative

Customer Service Team Lead – Bilingual