Bilingual Customer Support Specialist – Overnights

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/8/2026full-timeOntario • California • United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, providing product recommendations, and addressing inquiries. Proficient in both English and Spanish, with a focus on problem-solving and communication to meet customer needs.

Highest-signal resume keywords

Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProduct RecommendationsAccount InquiriesOnline Ordering NavigationCustomer Needs Assessment

Soft Skills

Listening SkillsRelationship BuildingEffective Solutions Delivery

Tools & Technologies

Uline Website

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersProduct PricingShipping QuestionsCustomer ServiceOn-Site Position

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Participate in hands-on training and ongoing support
Deliver legendary customer service and effective solutions supporting customers’ business needs

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent in English and Spanish, verbally and in writing
Must complete a pre-employment hair follicle drug screening
Position is on-site
Full-time overnight schedule: Friday–Tuesday, 9 PM–5:30 AM
Training schedule: Monday–Friday, 8:30 AM–5 PM for approximately 6–7 months

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center and nearby walking path
Exceptional training and tools
$4 shift differential