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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in both English and Spanish, ensuring clear communication and relationship-building with diverse customers.
Highest-signal resume keywords
Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct RecommendationsOnline Ordering Navigation
Soft Skills
Listening SkillsRelationship BuildingCustomer-Focused Service
Tools & Technologies
Uline Website
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Customer OrdersProduct InquiriesPricing QuestionsShipping Questions
About the role
Key responsibilities & impact- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Answer product, pricing and shipping questions
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Deliver fast, friendly and customer-focused service
Requirements
What you’ll need- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus
- Fluent in English and Spanish, verbally and in writing
- Must complete a pre-employment hair follicle drug screening
- Must work on-site
- Full-time overnight schedule: Friday–Tuesday, 9 PM–5:30 AM
- Training schedule: Monday–Friday, 8:30 AM–5 PM for approximately 6–7 months
Benefits
Comp & perks- $4 shift differential
- Complete health insurance coverage
- 401(k) with 6% employer match starting day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- Best-in-class, clean, modern facilities
- First-class fitness center
- Nearby walking path