Customer Service

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service management capabilities, including coaching and developing team members, handling escalated issues, and implementing process improvements to enhance customer satisfaction. Proficient in English and, for some roles, fluent in Spanish, with a focus on effective communication and problem-solving skills.

Highest-signal resume keywords

Customer Service ManagementCoaching And DevelopmentProblem-Solving SkillsEffective Communication SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceLeadership ExperiencePerformance EvaluationOrder ProcessingProduct Knowledge

Soft Skills

Listening SkillsTeamworkAttention To Detail

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

Customer ServiceProcess ImprovementCustomer SatisfactionEscalated IssuesTraining Program

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Coach and develop Customer Service Representatives in product knowledge, policies, procedures and performance metrics
Review customer interactions, evaluate quality, track results and provide coaching and performance reviews
Provide management feedback on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions
Handle escalated customer issues and provide weekly support for customer interactions
Master customer service management through a comprehensive hands-on training program
Manage and develop customer service representatives by setting goals, evaluating performance and providing feedback
Review department procedures and standards to identify areas for improvement

Requirements

What you’ll need

Must be proficient in English to follow verbal and written instructions and safety policies
Customer Service Representative: High school diploma or equivalent
Bachelor's degree preferred for Customer Service Representative
Customer Service Representative: Excellent problem-solving, listening and communication skills
Customer Service Representative: Prior customer service experience is a plus
Customer Service Team Lead: High School diploma or equivalent required
Customer Service Team Lead: Bachelor's degree preferred
Customer Service Team Lead: 3+ years of customer service experience
Customer Service Team Lead: 2+ years of experience in a leadership / supervisory role preferred
Customer Service Team Lead: Effective communication skills
Bilingual Spanish roles: Must be fluent in verbal and written Spanish
Customer Service Management Trainee: Bachelor's degree
Customer Service Management Trainee: Strong track record of customer-focused service, teamwork and attention to detail
Customer Service Management Trainee: Prior leadership / management experience is a plus
All new hires must complete a pre-employment hair follicle drug screening

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-Class Training with hands-on training and ongoing support
Various shifts available with set schedules