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Uline

Customer Service Manager

Uline

. Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service .

Posted 9/23/2026full-timeIrving • Texas • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, focusing on team development, performance evaluation, and operational efficiency. Proven ability to foster a positive team environment while resolving customer issues effectively.

Highest-signal resume keywords
Customer Service ManagementTeam DevelopmentPerformance EvaluationOperational EfficiencyCoaching Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance ReportingProcess ImprovementIssue Resolution
Soft Skills
Team LeadershipCommunication Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ServiceDrug-Free WorkplaceOn-Site WorkPre-Employment Drug Screening

About the role

Key responsibilities & impact
  • Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service
  • Manage the daily activities of various Customer Service departments
  • Evaluate team procedures and identify areas for improvement
  • Review performance reports and suggest ways to increase efficiency
  • Resolve escalated customer issues promptly

Requirements

What you’ll need
  • Bachelor’s degree
  • 3+ years of customer service management experience
  • Demonstrated ability to effectively coach and develop a high-performing team
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site
  • Drug-free workplace requirements

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern air-conditioned facilities
  • First-class fitness center
  • Beautifully maintained walking paths