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Uline

Customer Service Manager

Uline

. Train Team Leads to build a high-performing, positive team environment .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in training and developing high-performing teams while ensuring exceptional customer service. Proven ability to evaluate processes and implement improvements for increased efficiency.

Highest-signal resume keywords
Customer Service ManagementTeam DevelopmentPerformance EvaluationProcess ImprovementEscalated Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Bachelor’s DegreeCustomer Service Management ExperiencePerformance ReportingEfficiency Improvement
Soft Skills
CoachingTeam BuildingProblem Solving
Certifications & Qualifications
Pre-Employment Hair Follicle Drug Screening

About the role

Key responsibilities & impact
  • Train Team Leads to build a high-performing, positive team environment
  • Provide top-notch customer service
  • Manage the daily activities of various Customer Service departments
  • Evaluate team procedures and identify areas for improvement
  • Review performance reports and suggest ways to increase efficiency
  • Resolve escalated customer issues promptly

Requirements

What you’ll need
  • Bachelor’s degree
  • 3+ years of customer service management experience
  • Demonstrated ability to effectively coach and develop a high-performing team
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Café featuring affordable daily meal options from local restaurants
  • On-site fitness center
  • Beautifully maintained walking paths
  • Best-in-class, clean, modern facilities