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Uline

Customer Service Manager

Uline

. Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, team development, and performance evaluation to foster a high-performing team environment. Proven ability to resolve customer issues efficiently while enhancing service delivery processes.

Highest-signal resume keywords
Customer Service ManagementTeam DevelopmentPerformance EvaluationCoaching SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance ReportingProcess ImprovementCustomer Service Strategy
Soft Skills
Team LeadershipEffective CommunicationConflict Resolution
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ServiceTeam EnvironmentEscalated IssuesOn-Site WorkDrug Screening

About the role

Key responsibilities & impact
  • Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service
  • Manage the daily activities of various Customer Service departments
  • Evaluate team procedures and identify areas for improvement
  • Review performance reports and suggest ways to increase efficiency
  • Resolve escalated customer issues promptly

Requirements

What you’ll need
  • Bachelor’s degree
  • 3+ years of customer service management experience
  • Demonstrated ability to effectively coach and develop a high-performing team
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Café featuring affordable daily meal options from local restaurants
  • On-site fitness center
  • Beautifully maintained walking paths
  • Best-in-class, clean, modern facilities