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Uline

Customer Service Representative

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 9/17/2026full-timeLacey • Washington • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in utilizing technology to enhance customer interactions and support online navigation.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsHigh School DiplomaFull-Time Availability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening Skills
Certifications & Qualifications
Pre-Employment Hair Follicle Drug Screening
Industry Keywords
Product RecommendationsAccount InquiriesBusiness RelationshipsOnline OrderingCustomer Needs

About the role

Key responsibilities & impact
  • Process customer orders
  • Make product recommendations
  • Handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site
  • Full-time availability for various shifts

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Hands-on training and ongoing support
  • Various on-site full-time shifts