Customer Service Representative, Bilingual

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing, and shipping questions . Build business relationships with customers over phone

Posted 9/17/2026full-timeBraselton • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Bilingual proficiency in English and Spanish enhances communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual In English And SpanishExcellent Communication SkillsProblem-Solving SkillsHigh School Diploma Or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsRelationship BuildingCustomer-Focused Service

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management (CRM) Tools

Certifications & Qualifications

Pre-Employment Hair Follicle Drug Screening

Industry Keywords

Product RecommendationsAccount InquiriesShipping QuestionsCustomer Needs Assessment

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing, and shipping questions
Build business relationships with customers over phone, email, and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver fast, friendly, customer-focused service

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening, and communication skills
Bilingual in English and Spanish, fluent in both verbal and written forms
Prior customer service experience is a plus
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Clean, modern facilities
First-class fitness center
Maintained walking trails
Exceptional training and ongoing support