Customer Service Representative, Bilingual

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers by phone

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Bilingual proficiency in English and Spanish enhances the ability to build relationships and assist diverse customer needs.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency in English and SpanishProblem-Solving SkillsCommunication SkillsAbility to Work On-Site

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProduct RecommendationsAccount Inquiries HandlingOnline Ordering NavigationPricing and Shipping Knowledge

Soft Skills

Listening SkillsRelationship Building

Tools & Technologies

Uline Website

Certifications & Qualifications

High School Diploma or EquivalentBachelor's Degree Preferred

Industry Keywords

Customer Needs Understanding24/7 Operation AvailabilityDrug-Free Workplace CompliancePre-Employment Drug Screening

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers by phone, email and chat
Understand customer needs and recommend Uline solutions
Help customers navigate Uline's website and online ordering
Participate in hands-on training and ongoing support

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent bilingual proficiency in English and Spanish, verbal and written
Ability to work on-site
Availability for various on-site full-time shifts in a 24/7 operation
Must complete a pre-employment hair follicle drug screening
Must work in a drug-free workplace

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities