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Uline

Customer Service Representative – Bilingual

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in bilingual communication, enhancing customer relationships through various channels.

Highest-signal resume keywords
Customer Service ExperienceBilingual English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsInterpersonal Skills
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management Software
Industry Keywords
Product RecommendationsOrder ProcessingAccount InquiriesCustomer Needs Assessment

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus; candidates eager to learn will be trained
  • Fluent bilingual English and Spanish in verbal and written forms
  • Must complete a pre-employment hair follicle drug screening
  • All positions are on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Café featuring affordable daily meal options from local restaurants
  • On-site fitness center
  • Beautifully maintained walking paths
  • Best-in-class, clean, modern facilities