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Uline

Customer Service Representative, Bilingual

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/8/2026full-timeBraselton • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in both English and Spanish, facilitating clear communication and relationship-building with diverse customers.

Highest-signal resume keywords
Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening Skills
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management Software
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Product RecommendationsCustomer OrdersBusiness RelationshipsShipping QuestionsWebsite Navigation

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Fluent in both verbal and written English and Spanish
  • All new hires must complete a pre-employment hair follicle drug screening

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Beautfully maintained walking trails