Customer Service Representative, Bilingual

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 11/4/2026full-timeAllentown • Pennsylvania • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in both English and Spanish, facilitating clear communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsRelationship Building

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management Software

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersProduct RecommendationsAccount InquiriesPricing QuestionsShipping Questions

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent in English and Spanish, verbally and in writing
Must complete a pre-employment hair follicle drug screening
On-site position

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Three miles of maintained walking trails
Training and ongoing support
Stable, growing company
Long-term career growth opportunities