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Uline

Customer Service Representative, Bilingual

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build customer relationships over phone, email and chat

Posted 10/28/2026full-timeAllentown • Pennsylvania • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in building customer relationships and delivering exceptional service through various communication channels.

Highest-signal resume keywords
Customer Service ExperienceFluent In English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingProduct RecommendationsOnline Ordering NavigationPricing Inquiry HandlingShipping Inquiry Handling
Soft Skills
Listening SkillsRelationship BuildingAdaptability
Tools & Technologies
Customer Relationship Management SoftwareOnline Ordering Systems
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Customer OrdersCustomer NeedsLegendary Customer Service

About the role

Key responsibilities & impact
  • Process customer orders
  • Make product recommendations
  • Handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build customer relationships over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering
  • Deliver legendary customer service and provide solutions

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Fluent in English and Spanish, verbally and in writing
  • Must complete a pre-employment hair follicle drug screening
  • All positions are on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Three miles of maintained walking trails
  • Exceptional training and tools
  • Ongoing support