Customer Service Representative – Bilingual, French

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 10/21/2026full-timeMilton • CanadaMid-LevelSenior💰 CA$35 - CA$40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Bilingual proficiency in English and French enhances communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual (English / French)Problem-Solving SkillsCommunication SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsFriendly ServiceCustomer-Focused Approach

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management (CRM) Tools

Industry Keywords

Product RecommendationsAccount InquiriesOrder ProcessingBusiness RelationshipsCustomer Needs

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Provide fast, friendly and customer-focused service
Deliver legendary service by identifying effective solutions supporting customers’ business needs

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Bilingual (English / French), fluent in both verbal and written forms
Ability to work full-time Monday–Friday, 9:30 AM to 6 PM
Must work on-site

Benefits

Comp & perks

Company-paid extended health coverage
RRSP with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
On-site café
Outdoor patio
First-class fitness center
Monthly employee-appreciation events
Opportunities for community involvement
Best-in-class, clean, modern facilities
Exceptional benefits and perks