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Uline

Customer Service Representative

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 10/5/2026full-timeNaples • Florida • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Possesses excellent communication and problem-solving skills to build lasting customer relationships and enhance the overall service experience.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrder ProcessingProduct Recommendations

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingProduct RecommendationsAccount InquiriesOnline Ordering Navigation
Soft Skills
Problem-SolvingListeningCommunicationCustomer-Focused Service
Tools & Technologies
World-Class TechnologyUline Website
Certifications & Qualifications
High School DiplomaBachelor's Degree PreferredPre-Employment Hair Follicle Drug Screening
Industry Keywords
Customer OrdersBusiness RelationshipsCustomer NeedsFast ServiceOn-Site Positions

About the role

Key responsibilities & impact
  • Process customer orders
  • Make product recommendations
  • Handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering
  • Deliver fast, friendly and customer-focused service

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eager to learn; training provided
  • Must complete a pre-employment hair follicle drug screening
  • All positions are on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Clean, modern facilities
  • First-class fitness center
  • Maintained walking trail
  • Exceptional benefits and perks