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Uline

Customer Service Representative

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 11/11/2026full-timeEdmonton • CanadaMid-LevelSenior💰 CA$31 - CA$36 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Excels in communication and problem-solving to build lasting customer relationships.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsInterpersonal Skills
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management (CRM) Tools
Industry Keywords
Customer OrdersProduct RecommendationsAccount InquiriesShipping QuestionsBusiness Relationships

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Full-time availability Monday–Friday, 9:30 AM to 6 PM
  • Must work on-site
  • Drug-free workplace requirement

Benefits

Comp & perks
  • Company-paid extended health coverage
  • RRSP with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays and generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • On-site café, outdoor patio and walking path
  • Monthly employee-appreciation events
  • Opportunities for community involvement
  • Best-in-class, clean, modern facilities
  • Exceptional benefits and perks