Customer Service Representative – Overnights

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Possesses excellent communication and problem-solving skills to build lasting customer relationships and enhance the overall service experience.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct RecommendationsAccount Inquiries HandlingOnline Ordering NavigationPricing Questions Resolution

Soft Skills

Listening SkillsRelationship BuildingWillingness to LearnFriendly Service Orientation

Tools & Technologies

Uline WebsiteCustomer Relationship Management Software

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer-Focused ServiceFast Service DeliveryPre-Employment Drug Screening

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver fast, friendly, customer-focused service

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Willingness to learn; training provided
Must complete a pre-employment hair follicle drug screening
Must work full-time, 4-day or 5-day on-site schedules, including weekends

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities