Customer Service Representative – Overnights

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, providing product recommendations, and addressing inquiries through various communication channels. Possesses excellent problem-solving and communication skills to deliver exceptional service and build lasting customer relationships.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsWillingness To LearnAbility To Work Full-Time Overnight

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsInterpersonal SkillsFriendly Service

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management (CRM) Tools

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersProduct RecommendationsAccount InquiriesBusiness RelationshipsUline Solutions

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Provide fast, friendly and customer-focused service
Deliver legendary service by identifying effective solutions supporting customers' business needs

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Willingness to learn; training provided
Ability to work full-time overnight, 4-day or 5-day on-site schedules including weekends
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Affordable daily meal options from local restaurants
On-site fitness center
Maintained walking paths
Clean, modern facilities