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Uline

Customer Service Representative – Overnights

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $29 - $34 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, providing product recommendations, and addressing inquiries through various communication channels. Possesses excellent problem-solving and communication skills to build lasting business relationships and enhance customer satisfaction.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrder ProcessingProduct Recommendations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsInterpersonal SkillsCustomer-Focused Service
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management (CRM) Tools
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Customer OrdersProduct InquiriesAccount InquiriesBusiness RelationshipsFast Service

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering
  • Provide fast, friendly and customer-focused overnight service

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site
  • Full-time 4-day or 5-day schedules, including weekends

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Affordable daily meal options from local restaurants
  • On-site fitness center
  • Maintained walking paths
  • Best-in-class, clean, modern facilities