Customer Service Team Lead

Uline

. Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics .

Posted 9/23/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in customer service, focusing on performance metrics, process improvements, and effective communication. Capable of handling escalated customer issues while fostering a positive team environment.

Highest-signal resume keywords

Customer Service ExperienceLeadership ExperienceEffective Communication SkillsCoaching and DevelopmentPerformance Review

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingFeedbackTeam FacilitationProblem Solving

Certifications & Qualifications

High School DiplomaBachelor’s Degree Preferred

Industry Keywords

Customer SatisfactionProcess ImprovementPerformance MetricsEscalated Customer IssuesDrug-Free Workplace

About the role

Key responsibilities & impact

Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics
Review phone, email and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
Provide feedback to management on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
Handle escalated customer issues
Provide weekly support for customer interactions

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
3+ years of customer service experience
2+ years of experience in a leadership / supervisory role preferred
Effective communication skills
All new hires must complete a pre-employment hair follicle drug screening
Uline is a drug-free workplace

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities