Customer Service Team Lead

Uline

. Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics .

Posted 9/30/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in customer service environments, with a focus on performance metrics, process improvements, and effective communication. Capable of handling escalated customer issues while fostering team development and satisfaction.

Highest-signal resume keywords

Customer Service ExperienceLeadership ExperienceEffective Communication SkillsCoaching and DevelopmentPerformance Metrics Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingFeedback ProvisionTeam Facilitation

Certifications & Qualifications

High School DiplomaBachelor’s Degree (Preferred)

Industry Keywords

Customer SatisfactionProcess ImprovementsEscalated Customer IssuesPerformance ReviewsOn-Site Work

About the role

Key responsibilities & impact

Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics
Review phone, email and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
Provide feedback to management on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
Handle escalated customer issues
Provide weekly support for customer interactions

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
3+ years of customer service experience
2+ years of experience in a leadership / supervisory role preferred
Effective communication skills
All new hires must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities