Customer Service Team Lead – Bilingual

Uline

. Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and procedures, and performance metrics .

Posted 9/30/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing Bilingual Customer Service Representatives, with a focus on enhancing product knowledge, performance metrics, and customer satisfaction. Proficient in evaluating customer interactions and providing actionable feedback to improve processes and team performance.

Highest-signal resume keywords

Bilingual (English / Spanish)Customer Service ExperienceLeadership / Supervisory ExperienceEffective Communication SkillsPerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCoachingPerformance MetricsProcess ImprovementQuality Evaluation

Soft Skills

Effective CommunicationTeam FacilitationConflict Resolution

Certifications & Qualifications

High School DiplomaBachelor’s Degree (Preferred)

Industry Keywords

Customer SatisfactionDrug-Free WorkplacePre-Employment Screening

About the role

Key responsibilities & impact

Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and procedures, and performance metrics
Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
Provide feedback to management on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
Handle escalated customer issues and provide weekly support for customer interactions

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
3+ years of customer service experience
2+ years of experience in a leadership / supervisory role preferred
Effective communication skills
Bilingual (English / Spanish), fluent in both verbal and written forms
All new hires must complete a pre-employment hair follicle drug screening
Drug-free workplace

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays and generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center and beautifully maintained walking paths
Best-in-class, clean, modern facilities