Customer Service Team Lead – Bilingual

Uline

. Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures, and performance metrics .

Posted 9/23/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing Bilingual Customer Service Representatives, with a strong focus on performance metrics, process improvements, and effective communication. Proficient in handling escalated customer issues while fostering a collaborative team environment.

Highest-signal resume keywords

Bilingual (English / Spanish)Customer Service ExperienceLeadership / Supervisory ExperienceEffective Communication SkillsCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePerformance MetricsProcess ImprovementQuality EvaluationTraining Facilitation

Soft Skills

CoachingTeam CollaborationFeedback Provision

Certifications & Qualifications

High School Diploma or EquivalentBachelor’s Degree Preferred

Industry Keywords

Customer SatisfactionEscalated Customer IssuesOn-Site PositionPre-Employment Drug Screening

About the role

Key responsibilities & impact

Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures, and performance metrics
Review phone, email and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
Provide feedback to management on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
Handle escalated customer issues
Provide weekly support for customer interactions

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
3+ years of customer service experience
2+ years of experience in a leadership / supervisory role preferred
Effective communication skills
Bilingual (English / Spanish) - Fluent in both verbal and written forms
All new hires must complete a pre-employment hair follicle drug screening
All positions are on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities