Customer Service Team Lead – Bilingual

Uline

. Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and procedures, and performance metrics .

Posted 10/14/2026full-timeUnited StatesSenior💰 $33 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing Bilingual Customer Service Representatives, with a focus on enhancing product knowledge, performance metrics, and customer satisfaction. Proficient in evaluating customer interactions and providing actionable feedback to improve processes and team performance.

Highest-signal resume keywords

Bilingual (English / Spanish)Customer Service ExperienceLeadership / Supervisory ExperienceEffective Communication SkillsPerformance Review and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePerformance MetricsProcess ImprovementQuality EvaluationCoachingTraining FacilitationEscalated Issue Resolution

Soft Skills

Effective CommunicationTeam CollaborationFeedback Delivery

Industry Keywords

High School DiplomaBachelor’s DegreeOn-Site WorkPre-Employment Drug Screening

About the role

Key responsibilities & impact

Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and procedures, and performance metrics
Review phone, email and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
Provide feedback to management on process improvements that increase efficiency and customer satisfaction
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
Handle escalated customer issues
Provide weekly support for customer interactions

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
3+ years of customer service experience
2+ years of experience in a leadership / supervisory role preferred
Effective communication skills
Bilingual (English / Spanish), fluent in both verbal and written forms
Must complete a pre-employment hair follicle drug screening
All positions are on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities