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Uline

Customer Support Specialist

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 10/14/2026full-timeIrving • Texas • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in building relationships with customers through various communication channels while utilizing technology to enhance the customer experience.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsRelationship BuildingWillingness To Learn

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Listening Skills
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management Software
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Product RecommendationsAccount InquiriesCustomer NeedsShipping Questions

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Willingness to learn; training provided
  • All new hires must complete a pre-employment hair follicle drug screening

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Beautifully maintained walking paths