Customer Support Specialist

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers by phone

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $27 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in utilizing technology to enhance customer interactions and build lasting business relationships.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrder ProcessingProduct Recommendations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct RecommendationsAccount Inquiries

Soft Skills

Problem-Solving SkillsListening SkillsCommunication Skills

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management (CRM) Tools

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersBusiness RelationshipsProduct InquiriesShipping Questions

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers by phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

$2 shift differential
Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifullly maintained walking paths
Best-in-class, clean, modern facilities
Hands-on training and ongoing support
All positions are on-site