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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively processing orders, providing product recommendations, and addressing inquiries through various communication channels. Possesses excellent problem-solving and communication skills to deliver exceptional service and support customer needs.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Listening SkillsInterpersonal SkillsEager Learner
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management (CRM) Tools
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Customer OrdersProduct RecommendationsBusiness RelationshipsFast ServiceFriendly Service
About the role
Key responsibilities & impact- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Answer product, pricing and shipping questions
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Deliver fast, friendly and customer-focused service
- Provide solutions and legendary service to support customers' business needs
Requirements
What you’ll need- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus; eager learners will be trained
- Must complete a pre-employment hair follicle drug screening
- Must work on-site
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- Best-in-class, clean, modern facilities
- First-class fitness center
- Beautifully maintained walking trails
- Exceptional benefits and perks