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Uline

Customer Support Specialist

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 11/5/2026full-timeOntario • California • United StatesMid-LevelSenior💰 $27 - $32 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Excels in communication and problem-solving to build lasting customer relationships and enhance the overall service experience.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsInterpersonal SkillsFriendly Service
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management (CRM) Tools
Industry Keywords
High School DiplomaBachelor's DegreeOn-Site WorkFull-Time AvailabilityDrug Screening

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering
  • Provide fast, friendly and customer-focused service

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Must work full-time hours from 1:30 PM to 10 PM, 4 weekdays and 1 weekend day
  • Must complete a pre-employment hair follicle drug screening
  • All positions are on-site

Benefits

Comp & perks
  • $2 shift differential
  • Complete health insurance coverage
  • 401(k) with 6% employer match starting day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Nearby walking path
  • Exceptional training and tools for long-term career success