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Uline

Customer Support Specialist

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 10/14/2026full-timeOntario • California • United StatesMid-LevelSenior💰 $27 - $32 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Proficient in utilizing technology to enhance customer interactions and build lasting business relationships.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening Skills
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management Software
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Customer OrdersProduct RecommendationsAccount InquiriesPricing QuestionsShipping QuestionsBusiness RelationshipsWebsite Navigation

About the role

Key responsibilities & impact
  • Process customer orders
  • Make product recommendations
  • Handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Full-time availability from 1:30 PM to 10 PM, 4 weekdays and 1 weekend day
  • Must complete a pre-employment hair follicle drug screening
  • Ability to work on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Nearby walking path