Customer Support Specialist

Uline

. Process customer orders . Make product recommendations . Handle account inquiries using world-class technology . Answer product, pricing and shipping questions . Build business relationships with customers over phone

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $27 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Possesses excellent communication and problem-solving skills to build lasting customer relationships and deliver effective solutions.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsEagerness to Learn

Tools & Technologies

Online Ordering SystemsCustomer Relationship Management (CRM) Tools

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersProduct RecommendationsAccount InquiriesShipping QuestionsCustomer NeedsWebsite NavigationEffective Solutions

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver legendary customer service and provide effective solutions

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Ability and eagerness to learn; training provided
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

$2 Shift Differential
Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Café featuring affordable daily meal options from local restaurants
On-site fitness center
Beautifully maintained walking paths
Best-in-class, clean, modern facilities
Hands-on training and ongoing support
Exceptional training and tools for long-term career success