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Uline

Customer Support Specialist

Uline

. Process customer orders, make product recommendations and handle account inquiries using world-class technology .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Possesses excellent communication and problem-solving skills to build lasting customer relationships and deliver exceptional service.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsAccount ManagementProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Listening SkillsInterpersonal SkillsAdaptability
Tools & Technologies
Online Ordering SystemsCustomer Relationship Management (CRM) Software
Industry Keywords
Customer OrdersProduct RecommendationsAccount InquiriesBusiness RelationshipsFast Service

About the role

Key responsibilities & impact
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Answer product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering
  • Deliver fast, friendly and customer-focused service
  • Identify effective solutions supporting customers' business needs

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus; candidates eager to learn will be trained
  • Must complete a pre-employment hair follicle drug screening
  • Position is on-site
  • Full-time availability

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Best-in-class, clean, modern facilities
  • First-class fitness center
  • Beautifully maintained walking trails