Director of Operations

Uline

. Provide executive-level leadership across warehouse, customer service and sales operations .

Posted 9/17/2026full-timeOntario • California • United StatesLead💰 $300,000 - $375,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates executive-level leadership in warehouse, customer service, and sales operations, with a focus on operational excellence and data-driven decision making. Proven ability to build and lead large teams while maintaining high service standards and aligning strategies with business objectives.

Highest-signal resume keywords

Operational LeadershipPerformance ManagementData-Driven Decision MakingTeam DevelopmentB2B or E-Commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceData AnalysisPerformance ReviewsContinuous ImprovementGoal Setting

Soft Skills

LeadershipTeam BuildingCommunicationStrategic AlignmentCustomer-First Culture

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Warehouse OperationsSales OperationsCustomer ServiceHigh-Performance EnvironmentEmployee Recruitment

About the role

Key responsibilities & impact

Provide executive-level leadership across warehouse, customer service and sales operations
Drive results and uphold company standards
Build, develop and lead a team of 700+ employees, including senior leaders
Drive operational excellence using data and reporting to identify improvement opportunities
Maintain best-in-class service levels
Establish goals and expectations across all levels
Reinforce Uline’s high standards and customer-first culture
Lead operational audits, performance reviews and continuous improvement efforts
Partner with corporate leaders to align strategy with business objectives
Lead Uline’s Ontario, California campus and oversee operations at a 2-million-square-foot facility

Requirements

What you’ll need

Bachelor's degree required
MBA preferred
15+ years of experience leading large employee teams (500+) across multiple functional disciplines
Proven ability to recruit, develop and retain high-performing leaders
Strong background in operational leadership, performance management and data-driven decision making in a fast-paced, high-performance environment
Experience in B2B or e-commerce environments is a plus
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Nearby walking path