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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts and resolving payment issues while maintaining accurate records. Proficient in bilingual communication, fostering relationships, and collaborating with cross-functional teams to minimize bad debt.
Highest-signal resume keywords
Bilingual Communication (English And French)Accounts Receivable ManagementCustomer Service ExperienceMicrosoft Word And Excel ProficiencyProblem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCollectionsCustomer Account ManagementPayment SolutionsDocumentationRecord Keeping
Soft Skills
Strong Communication SkillsCustomer-Focused MindsetSolution-Oriented Approach
Certifications & Qualifications
High School Diploma Or EquivalentBachelor’s Degree Preferred
Industry Keywords
Aging AccountsBad Debt ReductionCollaboration With Credit And Sales Teams
About the role
Key responsibilities & impact- Manage an assigned portfolio of customer accounts, building relationships via phone and email
- Resolve past-due balances by identifying root causes and partnering with customers on payment solutions
- Maintain accurate account records, documenting collection activity and customer interactions
- Collaborate with Credit, Customer Service and Sales teams to reduce aging and minimize bad debt
- Attend the Finance Bilingual (French) hiring event and interview by scheduled appointment
Requirements
What you’ll need- Fluent in both verbal and written English and French required
- High school diploma or equivalent
- Bachelor’s degree preferred
- 1+ years of collections, accounts receivable or customer service experience preferred
- Working knowledge of Microsoft Word and Excel
- Strong communication skills with a customer-focused, solution-oriented mindset
- Registration and scheduled appointment required; no walk-ins
- Full-Time Hours: Monday - Friday, 8:30 AM to 5 PM
Benefits
Comp & perks- Company-paid extended health coverage
- RRSP with 6% employer match starting day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- On-site café
- Outdoor patio
- First-class fitness center
- Monthly employee-appreciation events
- Opportunities for community involvement
- Clean, modern facilities
