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Uline

Operations Analyst – Customer Service

Uline

. Analyze contact center performance data and deliver insights that inform business strategy .

Posted 10/21/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and business intelligence, utilizing advanced skills in SQL and Power BI to drive insights and improvements in customer service operations. Strong communication and organizational abilities support effective collaboration with stakeholders to meet business needs.

Highest-signal resume keywords
Data AnalysisBusiness IntelligenceSQLPower BIMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisBusiness IntelligenceSQLPower BIMicrosoft ExcelRobotic Process Automation
Soft Skills
CommunicationAnalytical SkillsOrganizational Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Contact Center PerformanceCustomer Service OperationsPerformance ReportingTrend AnalysisStatistical Reporting

Tech Stack

Tools & technologies
RPASQL

About the role

Key responsibilities & impact
  • Analyze contact center performance data and deliver insights that inform business strategy
  • Drive improvements that enhance customer service operations, efficiency and processes
  • Build and maintain SQL queries and Power BI dashboards for performance, trend and statistical reporting
  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs

Requirements

What you’ll need
  • Bachelor's degree
  • 2+ years of experience in data analysis or business intelligence
  • Advanced Microsoft Excel, SQL and Power BI experience
  • Excellent communication, analytical and organizational skills
  • Robotic Process Automation (RPA) is a plus
  • Must complete a pre-employment hair follicle drug screening
  • Uline does not participate in the H-1B lottery

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Café featuring affordable daily meal options from local restaurants
  • On-site fitness center
  • Beautifully maintained walking paths
  • Best-in-class, clean, modern facilities