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About the role
Key responsibilities & impact- Lead enterprise IT operations and ensure reliable, high-quality technology services
- Develop high-performing teams and foster partnerships between IT and business leaders
- Analyze performance and operational trends to identify opportunities and improve IT service delivery
- Translate operational findings into recommendations for leadership
- Provide strategic leadership for disaster recovery initiatives
- Support technology operations across Uline's growing North American business
Requirements
What you’ll need- Bachelor's degree
- 10+ years working in IT operations
- Experience managing a 24/7 IT Service Desk
- Proven experience leading a team
- Ability to manage multiple priorities and drive results in a fast-paced IT environment
- Excellent collaboration, problem solving and communication skills
- Must complete a pre-employment hair follicle drug screening
- Must be able to work on-site
- Uline does not participate in the H-1B lottery
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- On-site café
- First-class fitness center with complimentary personal trainers
- Over four miles of maintained walking trails