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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration processes, including employee enrollment and support ticket management, while ensuring compliance with labor legislation and data protection laws. Proficient in using HR systems and tools to manage operational activities and maintain accurate records.
Highest-signal resume keywords
Benefits AdministrationHR OperationsIntermediate Excel SkillsSupport Ticket ManagementKnowledge of LGPD
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits Administration ProcessesEmployee EnrollmentInvoice ReviewPayment ProcessingData ProcessingRecord ChangesDiscrepancy IdentificationPerformance Indicators ManagementOperational ActivitiesCorporate Benefits Management
Soft Skills
Customer SupportProblem SolvingCommunicationCollaborationAttention to Detail
Tools & Technologies
HR SystemsSAPSuccessFactorsShared Services Center (SSC) ToolsSupplier Portals
Industry Keywords
Labor LegislationBrazil’s General Data Protection Law (LGPD)Employee Data ProcessingBenefits ReportsCorporate Benefits
About the role
Key responsibilities & impact- Support benefits administration processes
- Perform operational activities related to benefits administration, including health insurance, dental insurance, meal vouchers, food vouchers, transportation vouchers, private pension plans, and other corporate benefits
- Process employee enrollments, terminations, and record changes in supplier systems and portals
- Assist employees through support tickets, workflows, and other service channels
- Answer questions and help resolve benefits-related requests
- Assist with reviewing invoices, issuing payment slips, following up on collections, and preparing benefits reports
- Identify and flag any discrepancies
- Support the processing and monitoring of payments made to suppliers
- Keep the department’s controls, spreadsheets, reports, and performance indicators up to date
- Work closely with suppliers and internal teams to ensure deadlines are met and deliverables meet quality standards
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, Accounting, or a related field
- Previous experience with HR operations and/or benefits administration
- Intermediate Excel skills
- Experience supporting internal customers and handling support tickets
- Basic knowledge of labor legislation applicable to benefits administration
- Knowledge of Brazil’s General Data Protection Law (LGPD) and employee data processing
- Availability to work on-site in Campinas, São Paulo
- Experience with HR, payroll, or benefits administration systems
- Familiarity with LG, SAP, SuccessFactors, or similar tools
- Experience working in Shared Services Center (SSC) environments
- Experience managing support tickets and workflows
- Experience supporting a large employee population
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal and food vouchers at market-competitive amounts
- TotalPass
- Pharmacy assistance
- Family leave and Ultra Family Kit, including 180 days of maternity leave and 20 days of paternity leave; kit for mother and baby
- Childcare assistance with reimbursement for up to 24 months for mothers and fathers
- Assistance for employees with children with disabilities
- Private pension plan
- Graduate education and language programs, plus educational partnerships
- Health and wellness programs, including quick massage and workplace exercise sessions
- Life insurance
- Competitive fixed and variable compensation package