Enrollment Coach I

UMass Global Career Bootcamps

. Support prospective students through initial inquiry, application, and admission .

Posted 9/28/2026full-timeRemote • United StatesJunior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and enrollment processes, effectively guiding prospective students through inquiries to registration while maintaining accurate records in CRM systems. Possesses strong interpersonal and communication skills to connect with diverse constituencies and achieve enrollment targets.

Highest-signal resume keywords

Consultative SalesCRM ManagementEnrollment StrategyInterpersonal SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ManagementConsultative SalesRecord KeepingEnrollment StrategyMicrosoft Office Suite

Soft Skills

Interpersonal SkillsCommunication SkillsTeam CollaborationFlexibilitySolution-Oriented

Industry Keywords

AdmissionsCustomer ExperienceProspective StudentsEnrollment TargetsStudent Databases

About the role

Key responsibilities & impact

Support prospective students through initial inquiry, application, and admission
Use a consultative sales approach to understand prospective students’ needs and educational goals
Recommend University programs when appropriate and make compelling enrollment recommendations
Facilitate enrollment through frequent phone contacts
Connect prospective students with Academic Advisors, One-Stop Specialists, and other campus personnel
Overcome prospective student objections when appropriate
Convert prospective students from inquiry through registration/matriculation into University students
Serve as the primary point of contact and guide prospective students through enrollment
Communicate the University’s value proposition in a compelling, personalized manner
Advise prospective students on suitable programs and communicate program requirements
Create and maintain accurate prospective-student rosters in the CRM
Provide feedback to the Enrollment team on student issues, questions, and barriers
Collaborate with the recruiting and enrollment team
Perform other assigned duties
Receive supervision from the Enrollment Services Manager

Requirements

What you’ll need

Bachelor’s degree, or equivalent combination of education and experience
1 to 3 years of experience related to admissions, coaching, customer experience, or sales
Exceptional interpersonal skills and ability to work effectively with a diverse group of constituencies
Experience maintaining accurate records in a CRM and/or other student databases
Ability to work autonomously with a high level of initiative to achieve enrollment results
Good time management and prioritization skills
Comfort being measured on enrollment targets and performance metrics
Ability to work effectively as a member of a team
Flexibility to thrive in a dynamic, growing, and evolving organization
Good written and verbal communication
Working knowledge of consultative sales
Student-focused, personalized, responsive, empowering, coachable, high integrity, self-disciplined, focused, solution-oriented, optimistic, positive, and resilient
Ability to plan, prioritize, and organize effectively
Ability to clearly articulate or present a point of view
Personal computer and intermediate knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Availability to work Monday–Thursday 8:00 AM–6:30 PM Pacific Time and Friday 8:00 AM–4:30 PM Pacific Time, with flexible hours and occasional weekend/evening work
Subject to a background check and criminal history review

Benefits

Comp & perks

Medical, dental, and vision coverage with spending account options
Remote options
Flexible schedules
1/2 day Fridays (biweekly)
Generous time off, including paid holidays and a paid winter break
Life, disability, accident, legal, identity protection, and student debt support
403(b) plan with a Roth option
3% non-elective contribution and up to 6% match for a 9% total employer contribution
Tuition discounts for employees and family
Tuition Exchange program with other universities
PSLF eligible employer
Counseling services
Free Calm Health subscription
Year-round wellness programs